PBS

Sellers on PatriotBuySell are expected to fulfill every order they accept. This policy explains when a seller is permitted to cancel an order, and how cancellations affect a seller's account.

When Sellers May Cancel an Order

Sellers may cancel an order for the following reasons:

Buyer non-payment — payment was not completed at checkout and the order was never finalized
Out of stock — the item is no longer available to sell
Buyer request — the buyer has contacted the seller and requested to cancel before the order has shipped
Problem with the buyer's address — the seller is unable to ship to the address provided
Other exceptional circumstances, such as a suspected fraudulent order

Seller Responsibilities

Cancellations should be submitted as soon as possible once the reason for cancellation is known
Sellers must select the correct and honest reason when canceling an order
Any payment collected for a canceled order must be refunded in full to the buyer

What's Not Allowed

Canceling an order for a reason other than the actual cause of the cancellation
Repeatedly canceling orders due to lack of available stock
Canceling an order to avoid completing a sale at the original listing price
Pressuring a buyer to request a cancellation on the seller's behalf

What's Allowed

Canceling an order for buyer non-payment, out-of-stock inventory, a buyer-requested cancellation, or an undeliverable address, provided the correct reason is selected

Impact on Seller Account

Cancellations are tracked as part of a seller's performance record. Sellers with a high rate of cancellations, particularly for reasons within the seller's control, such as being out of stock, may see this reflected in their seller performance standing and may become subject to selling restrictions.

Cancellations due to buyer non-payment do not count against a seller's cancellation rate, provided the correct reason is selected.

Seller Responsibilities

As a seller on PatriotBuySell, you are responsible for keeping your inventory accurate and communicating promptly with buyers before canceling an order. Repeated or improper cancellations may result in account action.

PBS reserves the right to take action when a seller violates this policy. Actions may include:

Seller warnings
Temporary selling restrictions
Permanent account suspension
Other actions required by law or the PBS User Agreement

Why We Have This Policy

Every buyer on PatriotBuySell commits to a purchase in good faith. Unnecessary or dishonest cancellations disrupt the buying experience and undermine trust in our marketplace. This policy exists to ensure that order cancellations are used honestly and only when truly necessary, protecting buyers while maintaining a reliable environment for all members of our community.

If you believe a cancellation was recorded on your account in error, please contact our Customer Support to submit an appeal.