RETURN & REPLACE POLICY

PatriotBuySell is committed to ensuring that every transaction is handled fairly and transparently for both buyers and sellers. This policy outlines the rules and expectations for processing returns and replacements on our platform. Please review this policy carefully before responding to any return or replacement request.

When a Buyer Can Return or Replace an Item

• If a buyer has changed their mind about a purchase, the seller's return policy in the original listing determines whether returns are accepted and how long the buyer has to submit a request

• If the item received does not match the listing description, arrived damaged, or is faulty, the buyer may be eligible for a return or replacement even if the seller's return policy states they do not accept returns

• If you are unsure whether a buyer's situation qualifies, please contact our Customer Support before taking any action

How Buyers Submit a Return or Replace Request

• Buyers go to their Buy History and find the item they wish to return or replace

• They select Return Items

• If the buyer purchased multiple quantities of the same item, they select whether they would like to return or replace all of them or only a partial quantity

• They select their reason for the request and provide additional details with a minimum of 30 characters

• The request is submitted and the seller has 3 business days to respond

• If the seller does not respond or is unable to resolve the issue, the buyer may contact our Customer Support for further assistance

How Sellers Should Respond

Sellers have 3 business days to respond to a return, refund, or replace request. Depending on the situation, a seller may:

• Accept the return and offer a full refund

• Accept the request and offer a replacement or exchange

• Offer a partial refund and allow the buyer to keep the item

• Decline the request if their policy does not accept returns and the buyer changed their mind about the purchase

• Send the buyer a message requesting additional information about the request

Return Shipping

• Who pays for return shipping depends on the seller's return policy and the reason for the return

• If the item did not match the listing or arrived damaged, the seller is generally responsible for covering return shipping costs

• If the buyer changed their mind about a purchase, the buyer may be responsible for return shipping costs depending on the seller's policy

• Items with a total value of $750 or more must be returned with signature confirmation

• Buyers must always use a tracked shipping service when returning an item and add the tracking number to the return request

Issuing Refunds

• Most sellers should issue refunds as soon as they receive the returned item

• If the seller has received the item but has not issued a refund within 3 business days, the buyer may contact our Customer Support for assistance

• Refunds are returned to the buyer's original payment method and are typically available within 3 to 5 business days

• If a returned item is used, damaged, missing parts, or was not packaged correctly and was damaged during return shipping, the seller may deduct an amount from the refund to cover the loss in the item's value

Canceling a Request

If a buyer has changed their mind and no longer wishes to return or replace an item, they may cancel their request at any time before it is resolved. Please note that once a request is closed, it cannot be reopened and a new request cannot be submitted for the same transaction.

If You Are a Buyer

If you have a concern about a purchase, the first step is to contact the seller directly through our messaging system. If the seller does not respond within 3 business days or is unable to resolve the issue, you may contact our Customer Support for further assistance. Please review the seller's return policy before completing a purchase so you are fully aware of the terms and conditions that apply to your order.

Seller Responsibilities

As a seller on PatriotBuySell, you are expected to respond to all return and replace requests honestly and in a timely manner. Sellers must honor their stated return policies and comply with all applicable laws and PatriotBuySell policies when handling disputes. Failure to respond to requests within 3 business days or failure to issue refunds in a timely manner may result in PatriotBuySell stepping in to resolve the issue on the buyer's behalf.

PBS reserves the right to take action when a seller violates this policy. Actions may include:

• Removal of listings or content

• Seller warnings

• Temporary selling restrictions

• Permanent account suspension

• Other actions required by law or the PBS User Agreement

Why We Have This Policy

PatriotBuySell is committed to providing a fair and transparent experience for both buyers and sellers. Our return, refund, and replace policy exists to protect buyers who receive items that do not match their listings or arrive damaged, while also protecting sellers from fraudulent or bad faith requests. This policy ensures that every return, refund, and replacement on our platform is handled honestly, fairly, and in accordance with our community standards.